©2012 Ameridial, Inc. | All Rights Reserved Contact Center Results Since 1987 Executive Team Profiles Mark Schmidt, President Mark began his call center career in 1982 as sales manager at RCA Service Co. where he improved branch sales performance from 134^th  nationally to number 11 within his first year. In 1990, Mark joined Ameridial as Project Manager and was soon promoted to Vice President.  During his nearly 10 years with the company, Mark helped develop many of the processes and operating procedures that supported the company’s rapid growth and are still in place and relevant today. In November 2010, Mark rejoined Ameridial as President and is responsible for day to day operations and the profitable growth of their commercial and healthcare divisions.  Mark holds a Bachelor’s Degree in Marketing and Business Administration from Findlay College, is a certified call center auditor from Benchmark Portal and is past President of the Ohio Chapter of the ATA.