©2012 Ameridial Corporation | All Rights Reserved o Cost reduction for Commercial plans o Lead Generation and Appointment Setting o DME Product Sales   o Extended hours and cost reduction for Pharmacy & Vision o Compliance and Security for Medicare Programs Solutions = Results Our healthcare call centers are HIPAA compliant. Additionally, our technology and processes are in compliance with NIST 800-30 and 800-53 Rules, Federal Information Security Management Act (FISMA) reqirements, and compliance to IRS guidelines. Ameridial employs a staff of published and accredited compliance experts. CMS Approved. Ameridial has been audited and approved by CMS. Our call centers meet and surpass rigid government regulatory policies and security requirements. Ameridial supports vaious plans including HMO, PPO, Medicare and Pharmacy PBM Memberships and Providers. If you  would like more information about our health services, Click here. Ameridial is a leading provider of results-driven call center services for the healthcare industry. We leverage our people, technology and experience to help clients save money and exceed Government and regulatory service levels. A Strong Commitment to Compliance Meet our Healthcare Executive Team comprised of a core group of experienced Healthcare Call Center professionals. Click here. Healthcare industry leaders trust Ameridial’s experienced executives to provide Membership Management Excellence. Ameridial supports our clients with highly trained professional experts across all aspects of member support including benefit explanation, claims processing and Adjudication, provider locator services and open enrollment support. We are confident that our clients will tell you that we support their membership with the same quality, service, excellence and commitment that they demand from their in-house centers. • 20+ years call center support of healthcare memberships • Benefit Inquiries • Customer Service & Sales Support • Open Enrollment Support • Claims handling and processing • Commercial, Medicare Part D, PBM Help Desk, Point of Purchase Discount Plans, Wellness • Compliant with HIPAA, NIST 800-30 and 800-53 rules, Federal Information Security Management Act requirements and IRS Guidelines, CMS Certified & Approved. • US Based Call Centers Click here for a detailed overview of our Healthcare Experience. Why Ameridial is your right choice for success • Ameridial has a flexible business model and we provide the commitment that contributes to the on-going success of your program • Ameridial adapts to the needs and requirements of our partners by embracing brand and culture as well as through continual process improvement and compliance. • Due to our sharp focus on quality and client needs we have been selected as the vendor of preference by leading healthcare companies. • The Ameridial team works hard to ensure we provide effective and quality communication during every member and provider contact. • We strive to provide responsive customer care resulting in first call resolution for your members and providers. • Our continual focus is Customer Satisfaction.  We utilize a multi-prong approach to achieve and ensure on-going customer satisfaction. •  Ameridial's business model and each segment of our services and solutions lead back to Customer Satisfaction. •  As your strategic partner we are always here to handle and provide call support with quality, effective, seamless communication to your members and providers. • Over the years we have supported a variety of projects for Point-of-Purchase Discount Plans, data capture and clinical trials. • Over the last 10 years we have excelled and expanded our service offering to be more encompassing and support very complex member and provider calls on a daily basis. • Ameridial is proactive in our approach to Service Delivery and we do not take any short-cuts. • We continuously monitor program performance and identify opportunities for improvement. • We work with our clients to identify the right number and type of resources to manage their programs. • Ameridial is the result of a healthcare team effort.  We are in touch with our clients every single day and conduct formal Business Reviews to assess performance and share strategic ideas.